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Here's what happens next, in order. Pick your level to see the steps that apply to you. Every click has a picture in the setup guide. Take your time: a calm setup beats a rushed one.Your level: Fund Your First. Five setup steps, then what happens on your kickoff call.Your level: Fill Your Nights. Seven setup steps, then what happens on your kickoff call. Do the setup before the call, so the call is spent on your first result.Your level: Book Them Twice. Seven setup steps, then what happens on your kickoff call. Do the setup before the call, so the call is spent on your first result.

1. Done

   Activate your account

   Look for an email titled "Activate Your Account | Book Them Twice" from noreply@mail.bookthemtwice.com and set your password. If it isn't in your inbox within a few minutes, check spam or promotions.

2. Done

   Log in and bookmark it

   Your account lives at app.bookthemtwice.com. If you're reading this inside your account, you're already in.

3. Done

   Get your own domain 15 to 30 minutes

   Your booking pages, the emails your guests get and the carrier approval for texting all run on a domain you own, like yourrentalname.com. Carriers won't approve business texting without a live website, so do this before your kickoff call.

   • Already have one? Have the login for the company you bought it from handy on the call.
   • Don't have one? Buy one at Namecheap, GoDaddy or Cloudflare (about $10 to $20 a year, paid by you). You own it, and we connect it together on the call.
   • Buy 1 year and skip the add-ons. You don't need their email, website builder or hosting. Pick a .com.
   • Stuck on the name? Your company name works, like smithproperties.com. It can hold every property you run, now and later.
4. Done

   Fill in your intake form 5 to 10 minutes

   Tell us about your properties, your booking platform and who approves messages. It never asks for passwords. Platform access is set up together on the kickoff call.

   Tell us where you are: the landlords and investors you're talking to, the kind of doors you're after, and who approves messages. It never asks for passwords.

   Open the intake form

5. Done

   Bring your past guests in 1 to 2 hours the first time

   Your own Viktor walks you through it step by step: you make two keys (Book Them Twice and Hospitable), paste one message, and Viktor does the rest. If you use PriceLabs, make sure your PriceLabs plan is paid and connected to Airbnb first.

   Open the Guest Sync kit

   Want to see every click first? The setup guide has a picture of each screen and a fix for every snag we have seen.

   No Viktor? Use the secure page in "What to connect" below, and we bring your guests in before your call.

6. Done

   Run your ready check 5 minutes

   Copy this message, then in Slack type @Viktor, pick Viktor from the list, paste and press Enter. Viktor tests each connection and answers with a green or red list.

   run my Book Them Twice ready check. Test each item for real (call the API, don't just look for a file) and answer with one line each: 🟢 ready or 🔴 not ready, plus what to do about every 🔴.
   
   1. Domain: ask me which domain I bought. 🔴 if I don't have one yet.
   2. Book Them Twice key ("BTT GHL"): read my location. It must have these 9 permissions: View Contacts, Edit Contacts, View Custom Fields, Edit Custom Fields, View Locations, View Conversations, Edit Conversations, View Conversation Messages, Edit Conversation Messages.
   3. Hospitable token ("BTT Hospitable"): list my properties. Read only.
   4. PriceLabs ("BTT PriceLabs"), only if I use it: list my listings. 🔴 if the plan isn't paid or Airbnb isn't connected in PriceLabs.
   5. Guest Sync: installed in skills/btt_sync/, last run worked, and how many guests are in Book Them Twice.
   6. Guest Vanessa, only if I'm setting her up: the #guest-vanessa channel exists and you're in it.
   
   Finish with one line: "ALL GREEN, book your call" or "NOT YET, fix the red items first."

   Copy the ready check

   Book your call once everything is green. If something stays red, book anyway and say which item. That call becomes a short fix-it call.

7. Done

   Book your kickoff call 45 minutes

   Pick a time that works for you. You'll get a video-call link by email. The day before, we look at your account from our side to check your guests came in.

   Book your kickoff

8. What we do on the kickoff call

   • Connect your domain and what your level needs (see "What to connect").
   • Walk through what's already built in your account and review your first messages with you.
   • Agree what switches on first. Nothing goes out to a guest, landlord or investor before you've seen it.
   • Walk through your Landlord Acquisition and Investor / Capital pipelines.
   • Set up your property submission and investor interest forms, and your walkthrough and capital-call calendars.
   • Review the landlord and investor follow-up emails with you, then agree what switches on first.
   • 5 minutes: confirm your ready check is green and connect your domain.
   • 30 minutes: your first result, live. Set a pricing goal with your Viktor, then invite your past guests back. You approve every message.
   • 10 minutes: agree what switches on next. Stay messages go to booked guests; marketing only to guests who opted in.
   • 5 minutes: confirm your ready check is green and connect your domain.
   • 30 minutes: your first result, live. Set a pricing goal with your Viktor, then invite your past guests back. You approve every message.
   • 10 minutes: agree what goes live next: direct demand, member-rate rebooking, referrals and corporate accounts. We build them with you one at a time.

   Bigger questions, like how Viktor works or what else it can do, go to office hours so your call stays on your result.

9. What to connect

   Every level: your own domain (step 3). Fill Your Nights and Book Them Twice: also Hospitable (read-only), PriceLabs if you use it, and a phone number for texting. Pick your level above for details.

   No booking platform to connect. Fund Your First has no guest tools, so there is nothing to link to Hospitable or any other PMS.

   Bring the landlords and investors you're already talking to (a spreadsheet or a list from your phone is fine), and we'll help you get them into your pipelines.

   Hospitable (read-only). Before your kickoff call you create an access token in Hospitable (Apps > API access). We read properties, reservations and review ratings. We never change your calendar, prices or listings, and you can revoke it any time.

   • If you use Viktor: the token goes into your own Viktor, and your guest sync runs there every night. Your logins never leave your account. Steps: Guest Sync setup kit. No Viktor yet? go.cashflowdiary.com/viktor gets you $100 off and $100 in free credits, and Slack is at go.cashflowdiary.com/slack.
   • If you don't use Viktor: you paste it into our secure page, connect.bookthemtwice.com. It is encrypted in your browser before it is sent. Never send it by email or text.

   PriceLabs (optional). If you use PriceLabs, we can read your prices and occupancy the same way. Your PriceLabs plan must be paid and connected to Airbnb. PriceLabs charges $1 per listing per month for API access, billed by PriceLabs, so it's your call.

   A phone number for texting. Your choice: a new number, or one you already have. Numbers and carrier registration are billed as used, and the rate is shown before you commit.

   Another PMS? If you use something other than Hospitable, say so on the intake form and we'll talk it through on the kickoff call before anything is switched on.

10. Your first week

    You bought Fund Your First. Your account starts with the landlord and investor tools: a lead pipeline, intake forms, and follow-up sequences for finding your first deal or your first door. We turn these on with you at your kickoff call. Nothing goes out to a landlord or investor until that's done.

    You bought Fill Your Nights. Your account starts with the full guest system: your guest list, the guest-journey pipeline, and the automations that run pre-arrival, in-stay, checkout, thank-you and review requests for your property. We turn these on with you at your kickoff call. Nothing goes out to a guest until that's done.

    You bought Book Them Twice. Your account starts with the full guest system plus the direct-marketing layer: past-guest campaigns, member-rate and win-back offers, corporate accounts and reporting across every property you run. We turn these on with you at your kickoff call. Nothing goes out to a guest until that's done.

    We turn on the automations in your plan with you at your kickoff call. Everything stays off until then. Nothing goes out to a guest, landlord, or investor before you've seen it.

11. The same week as your call: website, email and texting 3 to 4 hours, plus waiting

    Guest emails go out from your own domain, and business texting needs a simple website first. Phone carriers then take 1 to 2 weeks to approve texting, so start in the same week as your kickoff call. Every click is in Parts 4 to 6 of the setup guide.

12. Need help?

    Reply to your welcome email, email support@bookthemtwice.com, or use the contact page.

    What's in your level: feature chart · what you get at each level